What We Do
What We Do
PurpleQuery provides a range of call center services tailored to meet the specific needs of your business. Our goal is to deliver top-tier customer service through personalized experiences at every stage of the customer relationship lifecycle.
Speed And Scale Like Never Before !
Speed And Scale Like Never Before !
Free your team from repetitive and time-consuming tasks.
Your customers will be able to reach your company’s customer service team, 24/7, 365 days a year to handle all customer needs, and maintain a balance between peak periods and off-peak periods. This in turn allows you to focus on your core business.
We are experienced in handling all sorts of problems in customer relations. We communicate with your in-house team to determine when & whom to transfer incoming clients to.
Customer Success is our Success
Our inbound agents Greet your clients warmly and engage in pleasant conversations while promptly addressing their specific needs. Our assistants handle customer inquiries related to account information, including past orders, complaints, appointment scheduling, and all general requests by utilizing the customer support software employed by your company.
We will conduct outbound calls tailored for customer satisfaction surveys and gathering customer feedback on your company's products or current services which crucial for gaining insights into your standing with existing customers on all aspects. This often overlooked service directly influences the quality of your business.
